Tomás O'Donovan

About

Logistics & customer operations leader

Nine years across Heineken, Apple, Workhuman and &Open. Based in Long Island City, NY. I build networks, teams and tools that move product reliably around the world — and side projects when I get the chance.

Experience

  1. 2023 — Now

    Director of Logistics & Customer Support @ &OpenNew York & Dublin

    • › Run a six-country 3PL network shipping to 92 countries; own a $3M+ delivery P&L and $2M+ OpEx budget.
    • › Grew delivery margin from 0% to 12% and scaled through 2.5x volume growth.
    • › Led the 280,000-unit US migration to Stord, saving ~$500k a year.
    • › Delivered €400k in annual savings through warehouse moves and rationalisations.
    • › Lead a 10-person team; built the Customer Support function and AI tools saving 100+ hours a month.
    • › Sustainability lead and B Corp owner.
  2. 2021 — 2023

    Logistics Analyst, Global Supply Chain @ WorkhumanDublin

    • › Scaled marketplace partner monitoring from 4 drop-ship suppliers to 25+.
    • › Cut freight cost 9% YoY across 2.7M annual shipments.
  3. 2019 — 2021

    Regional Supplier Manager, Outbound Logistics @ AppleCork

    • › Managed Apple Online Store parcel carriers for the UK and emerging markets.
    • › Held 99.7%+ on-time delivery through launches and peak seasons.
  4. 2017 — 2018

    Junior Procurement Analyst @ Heineken IrelandCork

    • › Cut overdue invoices from $1.1M+ to under $450k.

Education

  • MBA, Distinction

    Alliance Manchester Business School · 2022 — 2024

  • MSc Business Analytics, Distinction

    Alliance Manchester Business School · 2018 — 2019

  • BSc (Hons) Physics, 2.1

    University College Cork · 2013 — 2017

Skills

AI

AI agents & automationAI support tools (100+ hrs/month saved)Building apps with AIPrompt designWorkflow automation

Operations & tools

3PL managementCarrier procurementWarehouse migrationsCross-border & customsP&L ownershipContract negotiationCustomer support opsOdooStordIntercomSQLPower BIExcel/VBASimulation & modeling

Off the clock: rugby (D1 National Championship medallist with Old Blue RFC, 2026), GAA and weightlifting.

Travel & fundraising

The Rebel Ramblers — Mongol Rally

July 2018

Drove from Europe to Mongolia with teammates Fitz and Gurph as Team Rebel Ramblers, raising money for the RNLI (Royal National Lifeboat Institution).

€4,491

raised · 150% of €3,000 target

27

supporters

JustGiving page ↗Trip on Facebook ↗

Contact

tomasodonovan@gmail.comLinkedIn ↗